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Location: Facilities Services Building, 1st floor
Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.
Manager: Ronald Charpio
Emergency Service is available when necessary. In accordance with university policy for "call outs," a minimum charge of 3 hours labor is billed to the department requesting service. Please see How to Request Emergency Service.
For lock changes or re-keying of existing cylinders in the office areas, see How to Request Special Services. Charges will be on a time-and-material basis. Requests for duplicate keys may be made on an Interdepartmental Order (IT, see http://www.tulane.edu/~tams/forms/formindex.htm), and, along with a sample key, forwarded to the Customer Service. The charge for making duplicate keys is on a per-item basis.
Only Facilities Services personnel are authorized to change locks, re-key cylinders, or duplicate keys for university buildings.
Requests for desk name plates, office identification signs, messages signs, or departmental signs may also be made on an Interdepartmental Order (IT see http://www.tulane.edu/~tams/forms/formindex.htm), and forwarded to Customer Service. The Key Shop can engrave letters and numbers on laminated Formica in 16 sizes from 1/4" to 2'. All signs shall follow the Americans with Disabilities Act codes as necessary.

- The Key and Sign Shop funds:
Routine maintenance of locks, door-opening mechanisms, panic hardware, and card readers
Routine maintenance of door checks, door stops, and hinges
Signs for room numbers
Emergency call-outs for repair (NOT for lock-outs or rekeying)
Each department funds
Cutting of extra door keys
Desk or file cabinet keys or locks
Repairs to office areas other than routine maintenance
Replacement of unbroken hardware with a different type of hardware
Desk nameplates and department identification signs
Emergency call-outs for lock-outs and rekeying
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