Request Special Services

Special services are those beyond Emergency Service or Routine Maintenance Service. Most special services are billable to our customers. Special Services are requests for changes to an existing condition or a facility, site equipment, utility systems, or grounds that is not routine maintenance.

For questions or assistance, please call Customer Service, 504 865-5445 (Option 1 on menu).

Special Services described below are:

Interdepartmental Order (IT) – Billable services estimated up to $5,000.
Request for Estimate by IT – Estimate for billable service estimated up to $5,000.
Request for Estimate by Servicewave – Estimate for billable service where customer is unsure of cost range.
Annual IT – Billable service through the year estimated up to $500.
Request for Job Order Estimate – Estimate for billable service over $5,000.
Job Order (JO) – Billable service over $5,000.
Running Job Order (RJO) – Billable annual account.

Billable service estimated up to $5,000.

Exception:  Billable service for any amount involving only one transaction, such as a contractor's invoice, is also processed as an IT.

Please complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm, keep a copy, and mail or fax (862-8551) to Facilities Services. Facilities will schedule the work and Accounting will process the IT.

Charge type:  Based on the fixed price agreed upon when the IT is approved.
Examples: Move items to another office/location. Build bookcase. Set up tables, microphone, trashcans for special event. Hang banner.
See Billable and Non-Billable Services.

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Request for Estimate by IT:

Billable service estimated up to $5,000.

Please complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm, keep a copy, and mail or fax (862-8551) to Facilities Services. Note on your IT that you would like an Estimate of the charges. Facilities Services will contact you by phone or email with the quote. Upon your approval, the work will be scheduled and Accounting will process the IT.

Charge type: No charge for Estimate.
ITs are based on the fixed price agreed upon when the IT is approved.
Examples: Move items to another office/location. Build bookcase. Set up tables, microphone, trashcans for special event. Hang banner.
See Billable and Non-Billable Services.

Billable service where customer is unsure of cost range.

Please enter on-line at http://servicewave.tulane.edu/. After selecting your campus, click on "Submit a Service Request" button. Select your facility, then click continue. Select your building from drop-down menu, then click arrow to continue. Complete the Request Form (as pictured on left), and enter the words "Estimate Requested" in the last field (Request) and list the work you would like done in detail. Facilities Services will contact you by phone or email with the quote. You will be requested to submit either an IT form or a Job Order form, depending on the cost of the job. Upon receipt of your document, the job will be scheduled and the paperwork processed.

Charge type: No charge for Estimate

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Annual Interdepartmental Order (IT):

Billable service throughout the year up to $500 total.

Please complete an IT form (as pictured on left) at http://www.tulane.edu/~tams/forms/formindex.htm, keep a copy, and mail or fax (862-8551) to Facilities Services. Facilities will schedule the work and Accounting will process the IT.

Charge type: Time and materials billed at the end of the Fiscal Year.
Examples: Keys. Logistics warehouse items, like cardboard boxes.

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Request for Job Order Estimate:

Please complete a Facilities Services Job Order Request form (as pictured on left) at: http://www.tulane.edu/~tams/forms/formindex.htm and check Request Type "Estimate." Facilities will estimate the job and return the Request Form for your signature. If you approve the estimate and return the signed form back to Facilities Services, a Job Order will be set up for the work.

Charge type: No charge for estimates
Example: Renovate offices. Carpeting.

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Job Order (JO):

Billable service over $5,000.

Exception:  Billable service for any amount involving only one transaction, such as a contractor's invoice, is processed as an Interdepartmental Order.  Please see IT, above.

Please complete a Facilities Services Job Order Request form (as pictured on left) at:
http://www.tulane.edu/~tams/forms/formindex.htm and check Request Type "Job Order." Most Job Orders are performed on a time-and-material basis; all Job Orders are billed monthly. Overhead of 20% on labor and 10% on materials is charged on Job Orders. The department can view work ticket labor, parts and other itemized costs billed to their JO account at http://servicewave.tulane.edu/, by entering their SC ticket number.

Charge type: Time, materials, and overhead billed monthly
Example: Renovate offices.
See Billable and Non-Billable Services.

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Running Job Order (RJO):

As with Job Orders, please complete a Facilities Services Job Order Request form (as pictured on left) at:
http://www.tulane.edu/~tams/forms/formindex.htm and check Request Type "Job Order." A Running Job Order is a billable annual account which can cover numerous work requests during the fiscal year. After the Running Job Order is set up, the department can submit work requests at http://servicewave.tulane.edu/, referencing their RJO number. Work is performed on a time-and-materials basis and is billed monthly. Overhead of 20% on labor and 10% on materials is charged on Running Job Orders. The department can view work ticket labor, parts and other itemized costs billed to their RJO account at http://servicewave.tulane.edu/, by entering their SC ticket number.

Charge type: Time, materials, and overhead billed monthly
Examples: Gas and repairs for department vehicles. Keys. Provide electrician at basketball games. Miscellaneous repairs.
See Billable and Non-Billable Services.